Kay Jewelers, located at 4602 Illinois Rd, Fort Wayne, IN 46804-1221, operates in Allen County and provides a range of services centered around engagement ring creation and jewelry repair. Known for its commitment to customer service, the store prides itself on helping customers find the perfect engagement rings while offering a supportive environment. With a skilled staff ready to assist in custom orders, jewelry maintenance, and repair, Kay Jewelers aims to meet the diverse needs of its clients for both special occasions and everyday jewelry care. The store maintains a positive atmosphere as reflected in a substantial volume of reviews.

Phone: (260) 432-4768

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 58%
Neutral: 12%
Negative: 30%

The feedback reflects a mix of customer experiences, with certain individuals praising the helpful staff and quality service, while others report frustrations with wait times and repairs.

Best Review:
A customer named Gregg highlighted the exceptional service received during their visit, noting the staff's attentiveness and the overall enjoyable experience they had while selecting an engagement ring.

Worst Review:
Phil shared a deeply frustrating experience regarding the repair of an engagement ring. He felt mistreated by the staff and expressed dissatisfaction with the lengthy wait times for the repair process.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.