Zales Jewelers - Glenbrook Square in Fort Wayne IN

Zales Jewelers, located at 4201 Coldwater Rd, Fort Wayne, IN 46805, is renowned for its extensive offerings in engagement ring creation and other fine jewelry. With a commitment to quality, Zales presents a wide variety of diamond and precious jewelry in classic and designer styles. The store is situated in Glenbrook Square in Allen County and provides an array of jewelry services, including resizing and maintenance.

The sentiment of online customer reviews indicates a mixed experience among patrons. Positive feedback highlights the friendly and helpful staff, who are noted for their exceptional service during jewelry purchases and repairs. However, many reviews express dissatisfaction with customer service, often citing delays, poor communication, and follow-up issues regarding repairs and ring resizing.

Overall Sentiment from Online Customer Reviews:
- Positive: 45%
- Neutral: 20%
- Negative: 35%

Positive experiences often celebrated attentive service and a variety of affordable options, while negative reviews referenced unresolved issues related to orders and the quality of repairs.

Best Review: James commended the store for being a nice place to spend money and praised the friendly staff for their assistance during his visit.

Worst Review: Karlee expressed frustration after having a diamond fall out of her resized ring shortly after purchase and described a cumbersome process involving miscommunication about retention of a repaired ring.

Opening Hours:
- Monday to Saturday: 10 AM - 9 PM
- Sunday: 12 PM - 6 PM

Staff members mentioned include Melody, noted for her helpfulness.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.