Kay Jewelers Hutton Lakeland in Lakeland FL

KAY Jewelers offers a comprehensive range of services focused on engagement ring creation and jewelry care, situated in Lakeland, Polk County, Florida. With a noteworthy reputation, KAY Jewelers operates out of 3540 Harden Boulevard, Ste. 101, and can be reached at (863) 225-4370. The store is known for its exceptional customer service, which many reviewers commend, particularly for staff members like Carmen and her team, who are frequently mentioned for their professionalism and helpfulness during the engagement ring purchasing process.

Customers appreciate the store's efficient resizing services and commitment to ensuring customer satisfaction, with reports of staff going above and beyond to assist in jewelry selections. The store's inviting atmosphere and knowledgeable staff are often highlighted, contributing to a positive shopping experience.

However, some feedback indicates inconsistencies in service, with a few customers noting instances of disorganization, particularly during busy periods. This contrast reflects a diverse range of experiences within the store.

Overall sentiment from online customer reviews:
- Positive: 78%
- Neutral: 10%
- Negative: 12%

**Best Review:** Christine praised the pleasant interactions with staff members at KAY Jewelers, highlighting their helpfulness and dedication during her engagement ring search.

**Worst Review:** Ashley expressed frustration over inconsistent store hours, mentioning that her attempts to visit the store were thwarted due to it being closed unexpectedly.

**Store Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff members mentioned:
- Carmen
- Karen
- Starr
- Audrey

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*