Kay Jewelers Lakeland Square Mall, Lakeland FL

Kay Jewelers in Lakeland, located at 3800 N Us Hwy 98, Ste. 634, Lakeland, FL 33809-3833, is a jewelry store specializing in engagement rings, wedding bands, and more. The store operates in Polk County and is known for its extensive selection and knowledgeable staff. Customers can reach the store at (863) 859-5119.

The jewelry services offered at Kay Jewelers include engagement ring creation, custom orders, maintenance and repair, diamond upgrades, gold exchange, and appraisals. The staff is reported to be helpful and informative, with customers often mentioning the professionalism and expertise of specific team members like Tim and Ashley.

Overall Sentiment from Online Customer Reviews:
The sentiment from customer reviews reflects a mixed atmosphere. Approximately 50% of reviews are positive, highlighting excellent service and knowledgeable staff, while 25% are neutral, discussing average experiences. The remaining 25% are negative, mainly expressing dissatisfaction with customer service and product issues.

**Operating Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

**Staff:**
- Tim (Store Manager)
- Ashley

**Best Review:**
A customer commended Tim for being exceptionally knowledgeable and providing excellent service throughout the engagement ring selection process.

**Worst Review:**
Another customer expressed frustration with the long wait time for service and felt neglected by the staff during their visit, leading to an overall poor experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.