Wilson Diamond Brokers, Lakeland FL

Wilson Diamond Brokers, located at 101 South Florida Ave., Suite #101 in Lakeland, FL, has earned its reputation as a premier destination for those seeking to create exquisite engagement rings. Serving the Polk County community since 1977, this family-owned establishment combines tradition with personal service to deliver a unique jewelry shopping experience.

Customers appreciate the personalized approach taken by the team, often feeling that their individual tastes and visions are genuinely understood. The knowledgeable staff, including members of the Wilson family, guides customers through the engagement ring creation process with care and expertise. Reviews frequently commend the excellent customer service and the stunning craftsmanship of the rings. However, some feedback does point to occasional communication issues, particularly regarding timelines for custom pieces.

Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% have expressed neutral feelings and 10% have encountered issues.

Opening Hours:
- Monday to Friday: 9:00 AM – 5:30 PM
- Saturday: Appointment Only
- Sunday: Closed

Best Review: Blake praised the exceptional prices and outstanding customer service, noting how the staff made the entire experience enjoyable and stress-free.

Worst Review: Jennifer expressed disappointment with the communication during the creation of matching wedding bands, feeling that promises were not met in a timely manner.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.