Zales Jewelers - 332 Lakeland Square Mall in Lakeland FL
Zales Jewelers is an established jewelry retailer located at 3800 US Hwy 98 N, Ste. 280, Lakeland, FL 33809-3833, with a contact number of (863) 858-1077. This location specializes in engagement ring creation and offers a wide range of jewelry services, including custom jewelry design, repair services, jewelry cleaning, and inspection. The staff are known for their exceptional customer service, although experiences can vary.
The store operates in Polk County and has garnered a mix of feedback from customers, highlighting several strengths and weaknesses. Customers commend the knowledgeable and friendly staff, often mentioning specific employees like Emily and Rebel, who provide attentive and helpful service during the engagement ring selection process. Many reviews emphasize the pleasant atmosphere and the willingness of staff to assist with creating custom rings.
However, there are also notable criticisms regarding customer service, particularly in instances of errors in orders and perceived rudeness when issues arise. Some reviews suggest a lack of responsiveness when customers face challenges with their purchases.
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%
Positive reviews highlight the attentive service received when selecting rings and the quality of their products. In contrast, negative reviews typically focus on frustration regarding miscommunication and customer service failures when issues occur.
Best Review: Ashley praised the team at Zales for their outstanding assistance in selecting her engagement ring, highlighting how well the staff listened to her needs and ensured a great experience.
Worst Review: Kevin shared disappointment after a surprise holiday gift was ruined due to a notification letter from the store, indicating a lack of consideration for customer privacy.
Operating Hours:
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
Staff Mentioned:
- Emily
- Rebel
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
