Kay Jewelers Independence Mall Wilmington NC

Kay Jewelers in Wilmington, NC, boasts a strong reputation for engagement ring creation and exceptional customer service. Conveniently located at 3500 Oleander Dr, C28, Wilmington, NC 28403-0811, this jewelry store is known for its extensive selection of engagement rings, personalized services, and knowledgeable staff. With a phone number of (910) 794-3280, customers can easily reach out to get assistance with their jewelry needs.

Operating hours include:
- Tuesday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Kay Jewelers offers various services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchanges, and appraisals. The store operates in New Hanover County and employs a staff dedicated to creating a pleasant shopping experience.

Overall Sentiment from Online Customer Reviews:
Reviews indicate a mixed response among customers, with an estimated 70% of feedback being positive, 20% neutral, and 10% negative. Customers frequently praise the knowledgeable and friendly staff, while some reports highlight issues with service timing and product quality.

Best Review:
Vicki commended the attentive service she received from the manager at Kay Jewelers, feeling like a valued customer throughout her shopping experience. She noted the welcoming atmosphere and appreciated the time taken by staff to assist her adequately.

Worst Review:
K D expressed frustration over the service she experienced while resizing her engagement ring, mentioning that the store struggled to provide timely updates and that a stone had fallen out shortly after the resizing process, leading her to consider finding a smaller, more reliable jeweler.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff members mentioned:** None specified.

**Operating Hours:**
| Day | Hours |
|-----------|----------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |