HomeStore LocatorNCWilmingtonZales Jewelers - Independence Mall
65% Score | Zales Jewelers - Independence Mall, Wilmington, NC

Zales Jewelers, located at 3500 Oleander Dr., Ste. E 26, Wilmington, NC 28403, operates in New Hanover County and specializes in a vast array of jewelry services, particularly for engagement ring creation. The store offers options for customizing engagement rings, along with in-store ordering, jewelry repair, cleaning, and inspection services, allowing customers to create unique pieces that reflect personal style.

The team at Zales is praised for their customer service, with numerous reviews highlighting the professionalism and knowledge of staff members, including Missy, the store manager, and other associates who are noted for their helpfulness. This positive atmosphere contributes greatly to the engagement ring shopping experience, making it a preferred destination for many customers.

However, not all experiences have been positive. Some reviews mention issues with customer service and transaction efficiency, indicating that there are occasional lapses in attention and professionalism, which can impact the overall shopping experience.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 10%
Negative: 30%

**Opening Hours:**
| Day | Hours |
|-----------|---------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |

Staff members mentioned: Missy (Store Manager)

**Best Review:** A customer noted the exceptional service at Zales, particularly commending Missy for her attentiveness and knowledge in helping them find the perfect engagement ring.

**Worst Review:** A customer expressed dissatisfaction with their experience, highlighting significant issues with the transaction process and the perceived rudeness of the staff during their visit.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*

Positivity Score: 65%
Total Customer Feedback Reviewed: 82

We strive to provide a balanced perspective to help buyers make informed decisions. This review and rating are based on public data, customer feedback, and expert analysis. Willyou.net is not affiliated with the jeweler mentioned. Please verify details with the retailer before purchasing.
Read our full review of all Zales Jewelers locations here
Zales Jewelers - Independence Mall
Zales Jewelers - Independence Mall
65%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Independence Mall

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