Kay Jewelers, located at 5043 Tuttle Crossing Blvd., Spc. 165, Dublin, OH 43016-1511, operates within Franklin County. This jewelry store specializes in engagement ring creation, offering a range of services including custom orders, diamond upgrades, and jewelry maintenance and repair. With a commitment to providing a superior shopping experience, the knowledgeable staff assists customers in selecting the perfect pieces for special occasions.

The store's operational hours are as follows:

| Day | Hours |
|-----------|-------------------|
| Tuesday | 10:00 AM - 8:00 PM|
| Wednesday | 10:00 AM - 8:00 PM|
| Thursday | 10:00 AM - 8:00 PM|
| Friday | 10:00 AM - 8:00 PM|
| Saturday | 10:00 AM - 8:00 PM|
| Sunday | 11:00 AM - 7:00 PM|
| Monday | 10:00 AM - 8:00 PM|

Overall Sentiment from Online Customer Reviews:
The store has gathered a total of 85 reviews, showcasing a generally positive sentiment. Approximately 70% of the reviews reflect positive experiences, 20% neutral, and 10% negative.

Positive Reviews:
Customers frequently commend the friendly and knowledgeable staff, highlighting exceptional service during engagement ring purchases. Many reviewers note the pleasant atmosphere and the willingness of staff members, such as Kytheena and Carson, to assist in finding the perfect ring, showcasing their patience and attention to detail.

Negative Reviews:
Conversely, some customers express dissatisfaction with certain experiences, including issues with service quality and the mismanagement of expectations regarding pricing and repairs. Concerns have been raised regarding customer service experiences with individual staff members.

Best Review:
David praised the good selection and fair pricing of the store, emphasizing the friendly customer service.

Worst Review:
Brian expressed disappointment over being misled about repairs and shared an unpleasant interaction with a staff member, mentioning a racially insensitive joke.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.