Helzberg Diamonds, located at 5043 Tuttle Crossing Blvd Suite 220, Dublin, OH 43016, operates in Franklin County and specializes in creating beautiful engagement rings and a variety of jewelry. The store is known for its attentive staff, who are committed to delivering an exceptional customer experience. Customers appreciate the wide selection of exquisite diamonds and the opportunity to customize their jewelry to create a truly unique piece.

Reviews about Helzberg Diamonds show a mix of sentiments. Some customers highlight the excellent service provided by the knowledgeable staff, noting their willingness to assist in selecting the perfect ring. Additionally, the team is praised for being welcoming, friendly, and helpful throughout the engagement ring creation process.

However, there are also reports of dissatisfaction among some customers regarding the handling of ring repairs and customer service experiences. Critics have expressed frustration over delays and perceived rudeness from staff, contrasting with the otherwise positive feedback about the overall shopping experience.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 70%
Neutral sentiment: 15%
Negative sentiment: 15%

Opening Hours:
| Day | Hours |
|-----------|----------------------|
| Monday | 11:00 AM - 07:00 PM |
| Tuesday | 11:00 AM - 07:00 PM |
| Wednesday | 11:00 AM - 07:00 PM |
| Thursday | 11:00 AM - 07:00 PM |
| Friday | 11:00 AM - 07:00 PM |
| Saturday | 11:00 AM - 07:00 PM |
| Sunday | 12:00 PM - 06:00 PM |

Staff members mentioned include Becky, who is frequently noted for her helpfulness and professional service.

Best Review:
Tammy praised the exceptional customer service at Helzberg Diamonds, highlighting how the staff went above and beyond to make her feel special by cleaning her wedding ring just before her ceremony. She appreciated the care they took and the follow-up anniversary card she received.

Worst Review:
Nicole expressed dissatisfaction after purchasing an expensive ring that lost a gem shortly after buying it. She reported poor communication and perceived rudeness from staff regarding her request for a refund, marking a significant decline in her satisfaction compared to previous experiences.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.