Kay Jewelers located in the Mall of Louisiana at 6401 Blue Bonnet Blvd., Ste. 2130, Baton Rouge, LA 70836-6401, is renowned for its exceptional engagement ring creation services. This jeweler has garnered a total of 193 reviews with a remarkable average rating of 4.7, showcasing a solid reputation amongst its clientele.

The store offers a wide variety of services, including custom and special order jewelry, diamond upgrades, gold exchanges, appraisals, and jewelry maintenance and repair. Customers frequently commend the knowledgeable and friendly staff, particularly highlighting the excellent service provided by Brenda Harris and Mrs. Nell. They are recognized for their patience, professionalism, and ability to guide customers through the process of finding the perfect engagement ring or other jewelry pieces.

Operating in East Baton Rouge Parish, Kay Jewelers provides a welcoming and supportive atmosphere for all jewelry needs. The location's operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews is predominantly positive, with approximately 85% of customers expressing satisfaction with their experiences, 10% remaining neutral, and 5% conveying negative feedback.

Best Review:
Ayana praised the store, noting that the experience made her feel special and safe while selecting an engagement ring, largely thanks to the attentive service provided by Mrs. Nell.

Worst Review:
Bob expressed disappointment, advising others to avoid the location due to a negative experience, stating that the service did not meet his expectations.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Mentioned staff members: Brenda Harris, Mrs. Nell.