Kay Jewelers Merle Hay Mall Des Moines IA

Kay Jewelers, located at 3800 Merle Hay Rd, Suite 500, Des Moines, IA 50310, operates within Polk County and specializes in creating stunning engagement rings. With a focus on providing fine jewelry and exceptional customer service, this jewelry store has made a name for itself in the local community.

In reviewing over 44 online customer reviews, it is evident that experiences vary widely. Positive feedback often highlights the knowledgeable staff and the variety of engagement ring options available. Customers appreciate the dedication of the employees in assisting with selections and the overall quality of the jewelry. However, there are also notable criticisms, particularly regarding customer service experiences. Some customers have reported dissatisfaction with staff interactions and issues related to product quality and aftercare.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 30%
Negative: 25%

Opening Hours:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff mentioned include a variety of employees who received both praise and criticism for their service quality.

Best Review: A customer described their experience as delightful, praising the team for their attentiveness and expertise in helping select the perfect engagement ring, noting that the staff was exceptionally friendly and knowledgeable.

Worst Review: Another customer expressed significant disappointment in the service, recounting a frustrating experience where their queries were met with rudeness and unhelpfulness, leading them to feel neglected during their visit.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.