Helzberg Diamonds, located at 3800 Merle Hay Rd, Suite 300, Des Moines, IA 50310, offers a selection of diamond jewelry with a strong emphasis on engagement ring creation. The store is operational in Polk County and is known for its dedicated customer service team who assist clients in finding the perfect engagement ring. Customers have noted the helpfulness of the staff, with many mentioning positive interactions, showcasing a commitment to service without being overly pushy.

However, feedback has been mixed, highlighting some concerns regarding the pricing of jewelry, which some customers feel may be on the higher side compared to other local options. A few reviewers have reported issues with ring adjustments and the durability of certain pieces, although the store's warranty policy was appreciated in addressing these problems.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

The sentiment indicates a generally favorable view of the services provided, particularly around engagement ring purchases and customer support.

Best Review: Tyson appreciated the exceptional deals and helpfulness of the staff, indicating a positive shopping experience overall.

Worst Review: Heather expressed frustration due to multiple issues with her engagement ring, relating to sizing and small diamonds falling out, which affected her experience significantly.

Operating Hours:
- Monday to Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned: None specified.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.