Zales Jewelers - 418 Merle Hay Mall, Des Moines IA

Zales Jewelers, located at 3850 Merle Hay Rd, Des Moines, IA 50310, offers a comprehensive range of jewelry services, with a strong emphasis on engagement ring creation. Customers have noted the availability of various styles and customization options that cater to a variety of preferences and budgets. The staff is generally recognized for their assistance, as they guide clients through the engagement ring selection process, providing invaluable advice and support.

However, recent feedback indicates a concerning trend, with multiple reviewers reporting issues related to service quality and communication. Some customers have expressed dissatisfaction with long wait times for orders and resizing, while others have raised concerns about the professionalism of the staff. Despite the presence of some positive experiences highlighted by a handful of satisfied customers, the store has faced criticism regarding its customer service standards.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 20%
Negative: 50%

Opening Hours:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

{Best Review:} A customer appreciated the helpfulness of the staff when searching for engagement rings, noting that the personalized assistance made the experience delightful.

{Worst Review:} Another reviewer highlighted their frustration with the prolonged time it took to receive resized rings, deeming the service as unprofessional.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.