Kay Jewelers, located at 1111 E Army Post Rd., Ste. 0055, Des Moines, IA 50315, is a notable destination for those seeking a unique engagement ring. This store is open daily, with hours as follows:

| Day | Hours |
|-----------|-------------------|
| Monday | 11:00 AM - 6:00 PM|
| Tuesday | 11:00 AM - 6:00 PM|
| Wednesday | 11:00 AM - 6:00 PM|
| Thursday | 11:00 AM - 6:00 PM|
| Friday | 10:00 AM - 8:00 PM|
| Saturday | 10:00 AM - 8:00 PM|
| Sunday | 12:00 PM - 6:00 PM|

With a total of 151 reviews analyzed, Kay Jewelers in Des Moines has drawn a mix of feedback. Customers frequently appreciate the helpful and professional staff, particularly noting their assistance in the engagement ring selection process. Patrons highlight a wide array of jewelry options as well as the store's commitment to customer service. Specific employees, such as Nina and Chantelle, received praise for their attentive and knowledgeable support, contributing to an overall positive experience for many.

However, some reviews indicate dissatisfaction regarding the management and customer service policies, such as issues with resizing and exchanges. Such sentiments have led to complaints about feeling undervalued as customers, especially when it comes to significant purchases like wedding rings.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

Best Review:
Eric mentioned his overall positive experience at Kay Jewelers when purchasing an engagement ring, noting the helpfulness of the staff during his selection process.

Worst Review:
Diana expressed frustration over the lack of support regarding the size of her wedding band; she felt that the staff did not take responsibility for their mistakes, leading to an unsatisfactory experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Nina and Chantelle.