KAY Jewelers in Erie, Pennsylvania, located at 580 Millcreek Mall Blvd N/A, Erie, PA 16565-0506, is a well-regarded jewelry store known for its extensive engagement ring creation services. This shop operates within Erie County and offers a variety of services, including custom and special orders for unique pieces, jewelry maintenance, repair, diamond upgrades, and gold exchanges. Customers have noted the professionalism and helpfulness of the staff, particularly mentioning the expertise of the store manager, Maria.

Operating hours for KAY Jewelers are:
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM

The overall sentiment from online customer reviews is positive, with approximately 80 reviews analyzed. Positive reviews account for about 72%, while neutral and negative sentiments make up 18% and 10%, respectively.

Best Review: Edward highlighted the friendly and no-pressure service he received, emphasizing quick assistance without being rushed into a purchase.

Worst Review: Rachel expressed disappointment in the service she received after making a purchase, stating her dissatisfaction with the follow-up treatment.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.