Kay Jewelers, located at 1101 Melbourne Rd., Ste. 3050, Hurst, TX 76053-6205, is a prominent jewelry destination in Tarrant County, known for its specialization in engagement ring creation and customer service. This store offers a range of services, including customized and special order engagements, jewelry repair, appraisals, and diamond upgrades, allowing customers to create unique and personal pieces. The knowledgeable staff, including associates like Stacey and Brandi, are committed to providing exceptional service, ensuring each customer receives personalized attention while shopping for their perfect ring.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

The store has received a total of 133 customer reviews.

Overall Sentiment from Online Customer Reviews:
The general sentiment from customer feedback reflects a mixed experience. Approximately 45% of reviews are positive, showcasing satisfaction with the helpfulness of the staff and the quality of service. About 30% are neutral, with customers expressing some uncertainty regarding their experiences, while around 25% are negative, highlighting frustrations with customer service and miscommunications regarding orders.

Best Review:
Brooklyn praised the staff's professionalism and helpfulness, emphasizing how the team provided exceptional service for her jewelry repair needs, making her experience very positive.

Worst Review:
Alexus expressed her frustration with the service she received, detailing issues with her engagement ring's quality and the staff's dismissive attitude, leading her to decide against returning to the store.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.