Richard's Custom Jewelers, Custom Engagement Rings in Hurst , TX

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90% Score | Richard's Custom Jewelers, Hurst, TX

Richard's Custom Jewelers, located at 670 Grapevine Highway, Hurst, Texas 76054, specializes in creating exquisite custom engagement rings and offers a range of services tailored to meet customer needs. This jeweler has received a total of 199 reviews, showcasing both positive and negative sentiments from its clientele.

The store is praised for its personalized customer service, expert craftsmanship, and a welcoming atmosphere. Richard and his staff consistently receive commendations for their attention to detail and ability to turn custom designs into stunning reality. They provide various services, including custom jewelry design, jewelry repair, watch repair, appraisals, and engraving, catering to the Tarrant County community.

However, some negative feedback highlighted concerns about customer service, particularly delays and communication issues regarding repairs. While most interactions are positive, a few customers felt dissatisfied with their experiences, prompting the jeweler to work on enhancing their service approach.

Overall Sentiment from Online Customer Reviews:
Approximately 85% of the reviews reflect positive sentiments, with around 10% neutral and 5% negative feedback.

**Operating Hours:**

| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM – 5:00 PM |
| Tuesday | 10:00 AM – 6:00 PM |
| Wednesday | 10:00 AM – 6:00 PM |
| Thursday | 10:00 AM – 6:00 PM |
| Friday | 10:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 5:00 PM |
| Sunday | Closed |

**Staff Members**:
- Richard

Best Review:
A customer named Donda expressed her gratitude for the redesign of her wedding ring, using the original diamonds from her wedding ceremony. She was particularly impressed with the craftsmanship and the care taken by Richard's team to ensure her satisfaction.

Worst Review:
A reviewer named Ted highlighted a negative experience related to the lengthy service time required for a watch battery replacement, feeling undervalued as a repeat customer due to perceived poor service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 90%
Total Customer Feedback Reviewed: 199

Store Phone Number: 8172680049

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90%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.