Helzberg Diamonds, located at 1101 Melbourne Rd Suite 3055, Hurst, TX 76053, operates in Tarrant County and offers a robust selection of jewelry, with a focus on engagement ring creation. Customers can enjoy personal consultations with knowledgeable staff, who are dedicated to guiding them in selecting the perfect engagement ring or creating custom pieces tailored to individual tastes. Services include diamond selection, customizable jewelry options, and professional repair services. The store's inviting atmosphere and commitment to customer satisfaction have been highlighted in various reviews.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 60%
Neutral sentiment: 15%
Negative sentiment: 25%

This total is based on analysis from 175 reviews. Positive feedback often praises the exceptional service, with particular mention of staff members like Thelma and Yenci for their helpfulness and expertise. Customers appreciate the store's ability to create personalized jewelry and the overall welcoming environment. However, some negative reviews point out issues with customer service experiences, particularly regarding order delays and product quality concerns.

Best Review: A customer praised the staff for their outstanding service during a time crunch, emphasizing how Yenci Hernandez quickly resolved a watch resizing issue, showcasing exceptional customer care and professionalism.

Worst Review: Another review expressed disappointment with the store’s handling of a custom engagement ring order, including size discrepancies and communication failures, leaving the customer feeling frustrated during a significant period leading up to their wedding.

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff members noted include Thelma and Yenci.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.