Kay Jewelers, located at 9301 Tampa Ave, Unit 179, Northridge, CA 91324, offers a range of services focusing on engagement ring creation and customer jewelry needs. The store features skilled consultants known for their patience and expertise in guiding customers through the selection process. Many customers highlight the friendly atmosphere and knowledgeable staff, particularly mentioning team members like Ava, Pedro, and Amanda, who have been praised for their attentive and supportive service during the engagement ring shopping experience.

Operating in Los Angeles County, Kay Jewelers provides a variety of services, including jewelry maintenance, special orders, diamond upgrades, gold exchanges, and appraisals. However, customer experiences also reveal some issues with service consistency, with complaints regarding perceived rudeness and lack of responsiveness from certain staff members.

Overall, the feedback for this location comprises 318 reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

**Operating Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Ava
- Pedro
- Amanda

Best Review:
A customer remarked on the exceptional service provided by Ava, highlighting her patience and ability to help find the perfect engagement ring, making the jewelry selection process a delightful experience.

Worst Review:
A customer expressed frustration over rude service from a staff member, explaining that they felt ignored and dismissed, leading to a very negative shopping experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.