Helzberg Diamonds, located at 9301 Tampa Ave Space 60, Northridge, CA 91324, operates in Los Angeles County and is known for its range of jewelry services, particularly in engagement ring creation. Customers have reported a mix of positive and negative experiences at this location. Many positive reviews highlight the knowledgeable and friendly staff, particularly noting employees like Patty Dayal and Mary, who are recognized for their exceptional customer service and assistance in selecting engagement rings.

However, some customers have expressed dissatisfaction regarding the management and policies, particularly in handling resizing and warranty claims, indicating a need for improved communication and service consistency.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Highlight Reviews:
Best Review: A customer praised Patty Dayal for her amazing assistance during the selection of jewelry, emphasizing her kindness and professionalism in helping with their needs.
Worst Review: One customer reported a frustrating experience with the store's management regarding a resizing issue after purchasing a wedding band, describing a dismissive attitude from the staff when addressing their concerns.

Operating Hours:
- Monday to Wednesday: 10:00 AM - 9:00 PM
- Thursday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff Members Mentioned: Patty Dayal, Mary