Michael's Jewelers, located at 9301 Tampa Ave, Northridge, CA 91324, is a jewelry store that specializes in the creation of engagement rings and offers a range of jewelry services. Customers appreciate the modern designs and friendly service, particularly mentioning the helpfulness of staff like Sherly and John. The jeweler has been noted for its willingness to customize rings to meet customers' specific desires, highlighting a focus on customer satisfaction. The store also provides repair services, appraisals, and estate buying.

However, there are mixed reviews reflecting some customer dissatisfaction. Some patrons have reported issues with jewelry repairs and payment processes, citing poor customer service experiences, particularly regarding refunds and repairs that did not meet expectations.

Overall sentiment from online customer reviews:
Positive: 47%
Neutral: 20%
Negative: 33%

Best Review: Merly noted the friendly staff and was highly satisfied with her pendant purchase, emphasizing a positive engagement in the store.

Worst Review: V shared a concerning experience where diamond chips were allegedly removed from their earrings during a repair, leading to a frustrating lack of communication from the staff.

Operating Hours:
- Monday: 11 AM – 6 PM
- Tuesday: 11 AM – 6 PM
- Wednesday: 11 AM – 6 PM
- Thursday: 11 AM – 6 PM
- Friday: 11 AM – 6 PM
- Saturday: 11 AM – 6 PM
- Sunday: Closed

Staff mentioned: Sherly, John

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.