Kay Jewelers, located at 3100 SW College Rd, Ste. 218, Ocala, FL 34474-7446, serves as a prominent destination for those seeking exquisite engagement rings. With a dedicated team that includes notable staff like Kelly, Amy, and Chris, customers have noted a culture of exemplary service and attentiveness during their experiences.

The store operates in Marion County with the following hours:
- **Saturday**: 10:00 AM - 9:00 PM
- **Sunday**: 12:00 PM - 6:00 PM
- **Monday**: 10:00 AM - 8:00 PM
- **Tuesday**: 10:00 AM - 8:00 PM
- **Wednesday**: 10:00 AM - 8:00 PM
- **Thursday**: 10:00 AM - 8:00 PM
- **Friday**: 10:00 AM - 9:00 PM
- **Phone**: (352) 237-2407

Kay Jewelers specializes in engagement ring creation, offering personalized services that include custom and special orders, diamond upgrades, gold exchange, and appraisals. Customers have shared sentiments highlighting a mix of experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 63%
- Neutral: 29%
- Negative: 8%

Positive reviews often emphasize the friendly and knowledgeable staff, with many appreciating the personalized assistance provided during their search for the perfect engagement ring. Some customers expressed satisfaction with the jewelry selection and overall atmosphere of the store.

Conversely, negative reviews focus on issues such as service delays and occasional rudeness from staff members. There are instances where customers felt ignored or frustrated with the service process, impacting their overall experience.

Highlight Reviews:
Best Review: Camilo Garcia commends the staff for their exemplary service and expresses contentment with their purchases, reinforcing the store's reputation for customer care.
Worst Review: Brittany P. recounts a disappointing experience with the staff's lack of acknowledgment during a visit when the store was late to open, leaving a negative impression of customer service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.