Kay Jewelers, located at 11110 Mall Cir, Spc. P07 A, Waldorf, MD 20603, operates within Charles County. This jewelry store specializes in the creation of engagement rings and offers a wide selection of fine jewelry, including resets and custom designs. The store is known for its attentive customer service, with staff members dedicated to ensuring a pleasant shopping experience.

Customers often commend the store’s engagement ring selection and the knowledgeable staff. The staff, including store manager Randa, are frequently highlighted for their helpfulness and professionalism, making the shopping experience enjoyable. The store has received 99 reviews, reflecting a mix of sentiments.

However, there are some concerns regarding customer service, particularly about communication and wait times. Some reviews indicated dissatisfaction with specific experiences, such as delays in repairs and inconsistent service.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

**Highlight Reviews**:
**Best Review:** A customer praised Randa for her exceptional service, noting that she made the selection process for an engagement ring stress-free and enjoyable.
**Worst Review:** Another customer expressed frustration over the poor communication regarding a ring repair, feeling that their inquiries were not adequately addressed.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members:
- Randa (Store Manager)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*