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Zales Jewelers, located in Waldorf, MD, operates under the ownership of Signet Jewelers and has established itself as a go-to destination for engagement rings and other fine jewelry. Known for providing a wide selection of beautifully crafted engagement rings, Zales offers services that include custom jewelry creation, jewelry repair, cleaning and inspection, trade-ins, and upgrades. The store is situated in the St. Charles Towne Center, making it easily accessible for local shoppers in Charles County.
Customers have expressed varied experiences at this location. The store is noted for its friendly and professional staff who provide valuable assistance during the ring selection process. Many reviews highlight the quality of service, with staff members helping customers navigate options for engagement rings and discussing preferences. The engagement ring collection is often praised for its quality and range.
However, some negative feedback indicates challenges with customer service, particularly regarding wait times and occasional inventory-related closures that disrupt regular operations. Customers have mentioned difficulties in accessing services at times when the store was noted as closed for inventory without prior notice.
Zales Jewelers can be reached at 301-645-4140. The store operates on the following schedule:
| Day | Hours |
|-----------|----------------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
Overall Sentiment from Online Customer Reviews:
The overall sentiment toward Zales Jewelers in Waldorf appears mixed, with approximately 55% of reviews being positive, 20% neutral, and 25% negative.
Best Review:
SaFiya praised the store for its great selections and friendly service, indicating a positive shopping experience.
Worst Review:
Ashley expressed frustration over the customer service, stating that her account was difficult to access, and she felt mistreated when trying to retrieve her rings, highlighting a disappointing experience at the store.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 65%
Total Customer Feedback Reviewed: 50
Store Phone Number: (301) 645-4140
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