Kay Jewelers Stoneridge Shopping Center Pleasanton CA
Kay Jewelers, located at 1060 Stoneridge Mall Rd, Pleasanton, CA 94588-3218, operates in Alameda County and is noted for its extensive engagement ring creation services. Customers seeking a beautiful engagement ring can find a wide variety of options and knowledgeable staff ready to assist throughout the selection process. The store's phone number is (925) 734-0395.
The jeweler prides itself on offering various services, including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchanges, and appraisals. Staff members like Lii and Ginger have repeatedly been highlighted for their exceptional customer service, providing assistance in selecting and purchasing rings with a knowledgeable and friendly approach.
However, there is a mix of sentiments reflected in online reviews, with some customers expressing dissatisfaction over customer service experiences, wait times, and unclear communication about policies.
Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 15%
- Negative: 20%
Highlighting the variety of experiences shared by customers, positive reviews commend the staff's helpfulness and quality of service, while negative feedback indicates issues with communication and customer handling.
Best Review:
A customer named Audelia praised the exceptional service received from Lii and Ginger during their engagement ring purchase, noting their welcoming demeanor and the quality of their assistance in selecting and sizing the ring.
Worst Review:
Another customer, Jason, expressed disappointment with the service at the Stoneridge location, citing poor communication regarding orders and an overall negative experience with the staff's responsiveness.
Store Hours:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
Staff Members Mentioned: Lii, Ginger
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
