Zales Jewelers - Stoneridge Mall, Pleasanton CA

Zales Jewelers, located at 2441 Stoneridge Mall Rd Ste. E213, Pleasanton, CA 94588, is a prominent jewelry destination in Alameda County, known for its wide variety of engagement rings and exceptional customer service. The store has garnered attention for its skilled staff, including a highly praised associate named Nahid, who is recognized for providing attentive and knowledgeable assistance during the engagement ring selection process. Additionally, the management team, led by Jose, is noted for their commitment to customer satisfaction.

Zales offers a range of services, including the creation of custom engagement rings, jewelry repair, cleaning, and inspections. Their in-store consultants can help customers select or design a unique piece that aligns with their vision. With a total of 73 reviews, this store presents a diverse range of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Customers have expressed satisfaction with the wide selection of rings and the professionalism exhibited by the staff. However, some reviews highlight challenges with post-purchase service and customer communication, indicating room for improvement.

Best Review:
Katie commented on the exceptional service provided by Nahid, highlighting her patience and assistance in selecting the perfect gift for Valentine’s Day, making the shopping experience enjoyable.

Worst Review:
Michelle shared frustration regarding the quality of a necklace she purchased for her daughter, which broke within two weeks. She was disappointed by the store's handling of the warranty process and the lack of support regarding her concerns.

| **Store Hours** |
|-----------------------|
| Monday: 10:00 AM - 7:00 PM |
| Tuesday: 10:00 AM - 7:00 PM |
| Wednesday: 10:00 AM - 7:00 PM |
| Thursday: 10:00 AM - 7:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 6:00 PM |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.