HomeStore LocatorGALithoniaKay Jewelers The Mall At Stonecrest
70.5% Score | Kay Jewelers The Mall At Stonecrest, Lithonia GA

KAY Jewelers, located in The Mall at Stonecrest, Lithonia, Georgia, specializes in engagement ring creation and offers a range of services, including jewelry maintenance, repair, custom orders, diamond upgrades, gold exchange, and appraisals. With a dedicated staff, including notable team members like Jamar and Kim, the store aims to provide a superior shopping experience. Customers appreciate the knowledgeable and attentive staff, although some reviews indicate inconsistencies in customer service and order management.

Address: 2929 Turner Hill Rd, Ste. 1190, Lithonia, GA 30038
Phone: (770) 484-1157

Store Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews is mixed, with about 58% positive, 25% neutral, and 17% negative responses. Reviewers often mention the excellent customer service provided by specific staff members, but there are criticisms regarding the handling of repairs and communication issues.

Best Review:
A customer praised Jamar for his exceptional service, highlighting his patience and professionalism while helping them find the perfect engagement ring within their budget.

Worst Review:
Another customer expressed frustration about a delayed repair, citing poor communication from the management team, which contributed to their disappointment with the overall service.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members Mentioned: Jamar, Kim

Positivity Score: 70.5%
Total Customer Feedback Reviewed: 110

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Kay Jewelers The Mall At Stonecrest
Kay Jewelers The Mall At Stonecrest
70.5%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Map data ©2024
Map data ©2024
Kay Jewelers The Mall At Stonecrest
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