Kay Jewelers The Mall At Stonecrest, Lithonia GA

KAY Jewelers, located in The Mall at Stonecrest, Lithonia, Georgia, specializes in engagement ring creation and offers a range of services, including jewelry maintenance, repair, custom orders, diamond upgrades, gold exchange, and appraisals. With a dedicated staff, including notable team members like Jamar and Kim, the store aims to provide a superior shopping experience. Customers appreciate the knowledgeable and attentive staff, although some reviews indicate inconsistencies in customer service and order management.

Address: 2929 Turner Hill Rd, Ste. 1190, Lithonia, GA 30038
Phone: (770) 484-1157

Store Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews is mixed, with about 58% positive, 25% neutral, and 17% negative responses. Reviewers often mention the excellent customer service provided by specific staff members, but there are criticisms regarding the handling of repairs and communication issues.

Best Review:
A customer praised Jamar for his exceptional service, highlighting his patience and professionalism while helping them find the perfect engagement ring within their budget.

Worst Review:
Another customer expressed frustration about a delayed repair, citing poor communication from the management team, which contributed to their disappointment with the overall service.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members Mentioned: Jamar, Kim