Zales Jewelers - Stonecrest Mall, Lithonia, GA

Zales Jewelers in Lithonia, GA, is a notable destination for engagement ring creation, situated in the Mall at Stonecrest. The store offers a wide variety of diamond and precious jewelry styles, catering to diverse customer preferences. With a focus on exceptional service, the staff is known for assisting customers in choosing the perfect engagement ring to mark their special moments.

Location: 2929 Turner Hill Rd, Suite 1210, Lithonia, GA 30038
Phone: 678-526-2942
County: Dekalb

Operating Hours:
| Day | Hours |
|-----------|-------------------|
| Mon | 11:00 AM - 8:00 PM |
| Tue | 11:00 AM - 8:00 PM |
| Wed | 11:00 AM - 8:00 PM |
| Thu | 11:00 AM - 8:00 PM |
| Fri | 10:00 AM - 8:00 PM |
| Sat | 10:00 AM - 8:00 PM |
| Sun | 12:00 PM - 6:00 PM |

While the store has garnered a significant number of reviews, totaling 160, opinions often vary.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 15%
Negative: 45%

Many reviews highlight the courteous interactions with staff, particularly praising individuals like Annette for her attentive service. Customers have expressed satisfaction with the range of jewelry offered, especially engagement rings. However, negative sentiments frequently cite issues with customer service, particularly complaints regarding confusion over warranties and lengthy return processes.

Best Review:
Cheramie noted that, despite challenges with a return, one staff member provided outstanding assistance throughout the situation, illustrating a commitment to customer support.

Worst Review:
Jessica described a frustrating experience involving warranty confusion, emphasizing unprofessional behavior from the store manager and staff during her attempts to have a ring resized and engraved.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Annette.