Kay Jewelers in Daytona Beach, located at 1700 W International Speedway Blvd, Spc 536, operates within the Volusia Mall and has built a reputation for creating exquisite engagement rings. The store offers various services including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchanges, appraisals, and financing options. Customers frequently commend the knowledgeable staff for their attentive service and expertise, particularly highlighting the efforts of team members like Dawn and Mandy, who are noted for their professionalism and helpfulness.

However, mixed reviews indicate areas needing improvement, notably concerning customer service experiences that vary significantly. Some customers have reported issues with product quality and responsiveness, particularly when handling special orders and repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Operating Hours:
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members:
- Dawn
- Mandy

Best Review:
A customer praised the remarkable service provided by Dawn, noting her extensive knowledge and friendly demeanor, which significantly aided in selecting the perfect engagement ring.

Worst Review:
Another customer expressed dissatisfaction regarding a lengthy delay in receiving a ring order, stating that their experience was marred by a lack of communication and follow-up, leading to frustration.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.