Volusia Gold and Diamond in Daytona Beach FL
Volusia Gold & Diamond is an established jewelry store located in Daytona Beach, Florida, renowned for its exceptional engagement ring creation services. The shop has garnered a significant number of reviews, totaling 111, reflecting its reputable standing in the community.
The store offers a wide array of services, including custom jewelry design, jewelry repair, and a solid selection of watches and diamonds. Many customers praise the knowledgeable staff, particularly Gus, the owner, who is recognized for his warm and welcoming demeanor, making clients feel like family. Reviewers often mention their satisfaction with both the quality and competitive pricing of the items sold here.
However, some negative experiences have been noted, particularly concerning customer service discrepancies and certain product issues. Some customers expressed frustration with return policies and repair-related challenges.
Overall Sentiment from Online Customer Reviews:
Approximately 75% of reviews reflect positive sentiments, indicating customer satisfaction with the service and products offered. Neutral responses make up about 15%, while 10% reflect negative experiences, mostly related to specific transaction disputes.
Opening Hours:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
Staff:
- Gus Osta (Owner)
Best Review:
A customer recognized the friendly atmosphere of Volusia Gold & Diamond, particularly commending the owner Gus and his team for their patience and assistance in selecting a beautiful watch. This review highlighted the kind-hearted nature of the staff and the vast selection available.
Worst Review:
Another reviewer expressed dissatisfaction with a Tag Heuer watch purchase, citing issues with a return and feeling that repairs were mishandled, ultimately resulting in a financial loss. This review emphasized the need for a more transparent and efficient customer service process in the store.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
