Kay Jewelers located at 136 W 34th St, New York, NY 10001, is known for its extensive engagement ring selection and customer service, operating in New York County. This jeweler offers a wide range of services, including engagement ring creation, jewelry maintenance, and custom orders. Customers praise staff members like Vitoria and Jayanthi for their professionalism, helpfulness, and knowledge, contributing to a positive shopping experience. Notably, the store is open during the following hours:

| Day | Hours |
|-----------|-----------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 11:00 AM - 7:00 PM |
| Saturday | 11:00 AM - 7:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

The overall sentiment from online customer reviews is mixed. Out of 75 total reviews, approximately 40% reflect positive experiences, 20% are neutral, and around 40% are negative. The store's approachable staff and variety of engagement rings are frequently highlighted, though multiple customers have reported issues with customer service and product quality.

Best Review: The review by a customer named Sherry highlights a long-term relationship with the store, praising the professional and accommodating service during a state of emergency while getting an engagement ring repaired.

Worst Review: A customer named Amanda expressed disappointment after experiencing rude service and a significant delay in the repair of her engagement ring, ultimately stating that she would not return.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.