Zales Jewelers, located at 715 Lexington Ave, New York, NY 10022, serves the jewelry needs of Manhattan. The store is recognized for its engagement ring creation services, offering a large variety of styles and customization options. With a notable phone number of (212) 644-2713, Zales caters to customers seeking both classic and contemporary rings.

Customer feedback highlights the friendly staff and their willingness to assist during the engagement ring selection process. Many reviews praise the attentive service from staff members, emphasizing the patience and knowledge exhibited during consultations. However, there are reports of inconsistent customer experiences, particularly delays in service and issues with order fulfillment.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

Zales has received a total of 34 reviews, providing a balanced view of the customer experience at the store.

Best Review:
A customer named Anastasia noted the welcoming atmosphere and the non-pushy service, highlighting how staff allowed her and her fiancé to browse rings at their own pace while offering support when needed.

Worst Review:
Marcos expressed frustration over poor communication regarding a special order wedding ring, stating that he arrived to find the store had closed unexpectedly, leaving him confused about the status of his purchased item.

Opening Hours:
| Day | Hours |
|------------|-----------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 7:00 PM |
| Sunday | Closed |

Staff members mentioned include Nash, who is noted for his exceptional customer service.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.