Zales Jewelers, located at 417 5th Avenue, New York, NY 10016, operates in New York County and specializes in engagement ring creation and a variety of other jewelry services. Customers can expect a wide selection of diamonds and precious jewelry in classic and designer styles. The store offers services such as custom engagement and wedding ring creation, jewelry and watch repair, cleaning and inspection, as well as trade-ins and upgrades.

The staff is known for being attentive, with several reviews highlighting exceptional service from associates like Naima, who have been praised for their knowledge and helpfulness during the ring selection process. However, there is a notable concern regarding customer service issues and communication breakdowns, with multiple accounts of frustration related to order fulfillment and service quality.

Operating hours are as follows:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Best Review: A customer appreciated the welcoming approach from Naima, who assisted with finding the perfect engagement ring. They felt valued and satisfied throughout the process.

Worst Review: Another customer expressed deep disappointment over a lost engagement ring during resizing, indicating that Zales’ responsiveness was lacking, which led to frustration and dissatisfaction with the overall service received.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.