KAY Jewelers, located at 900 Commons Dr., Ste. 304, Dothan, AL 36303-2283, operates in Houston County and specializes in the creation of engagement rings, offering a diverse selection and personalized service. The store is known for its welcoming atmosphere, with many customers praising the friendly and knowledgeable staff. Reviewers have noted that the experience of designing custom rings is engaging and enjoyable, with staff providing helpful guidance throughout the process.

However, feedback has also highlighted some concerns regarding order fulfillment and quality control, with a few customers expressing dissatisfaction due to delays and issues with ring alterations.

The jeweler offers services including jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals, ensuring that clients can find everything they need for their bridal jewelry and beyond.

Operating hours are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Total reviews covered: 119

Overall Sentiment from Online Customer Reviews:
Positive: 78%, Neutral: 12%, Negative: 10%. Overall, customers appreciate the service quality and selection, though some report issues with the timing and quality of the products received.

Best Review:
Alicia praised the staff at KAY Jewelers for their friendly and helpful nature, emphasizing that they always assist in finding exactly what she wants at great prices.

Worst Review:
Brittany expressed significant disappointment after experiencing numerous problems with her engagement ring order, including incorrect materials and delays, which led to a tearful visit to the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.