Zales Jewelers - Wiregrass Commons Mall Dothan AL
Zales Jewelers, located at 4521 Montgomery Hwy, Suite 1, Dothan, AL 36303, operates in Houston County and specializes in exceptional jewelry services. The store is well-known for its engagement ring creation, offering a wide selection of diamonds and personalized jewelry design options. Customers can benefit from a variety of services including custom engagement rings, jewelry and watch repairs, and cleaning and inspection services.
With a reputation built over 90 years as America’s diamond store, Zales in Dothan has an impressive range of experiences shared by those who have visited. There are a total of 394 reviews found online, showcasing a largely favorable perspective among customers.
Customer Reviews Sentiment:
- Positive: 80%
- Neutral: 10%
- Negative: 10%
Positive reviews frequently highlight the knowledgeable and friendly staff, specifically mentioning the patient and accommodating service offered by team members like Dena and Matti. Many customers commend the ability to find beautiful and unique engagement rings while feeling supported throughout the purchasing process.
In contrast, a few reviews express dissatisfaction with the level of service, stating that certain team members displayed unprofessional behavior and inattentiveness during their visits.
Best Review:
Kenna praised the exceptional service she received while selecting an engagement ring, noting the attentive and knowledgeable assistance provided by a staff member, which transformed her experience from overwhelming to enjoyable.
Worst Review:
Mario highlighted a negative experience where the staff was unprofessional and allegedly displayed discriminatory behavior towards customers, feeling overlooked during his visit.
**Opening Hours**:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
Staff members mentioned include Dena and Matti.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
