Kay Jewelers in Schaumburg, located at 5 Woodfield Shopping Center, D345, Schaumburg, IL 60173-5012, is a well-established jewelry store that specializes in engagement ring creation and a variety of other fine jewelry services. They are open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. For inquiries, they can be reached at (847) 619-5920.

This location offers a range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. Many reviews highlight the knowledgeable staff, with employees like Genn and Madison noted for their exceptional customer service during engagement ring selections. However, some customers have reported negative experiences regarding repairs and discrepancies with warranties.

The overall sentiment from online customer reviews is slightly negative, with approximately 45% of reviewers expressing positive opinions, 25% neutral, and around 30% negative comments about their experiences.

Highlight Reviews:

Best Review: A customer praised Genn for her thorough assistance in selecting the perfect ring, noting her detailed explanations about diamonds.

Worst Review: Another customer expressed frustration with the store's repair service, claiming their engagement ring had to be returned multiple times for loose stones, and the warranty was misleading regarding its duration.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members:
- Genn
- Madison