The Zales Jewelers located at 5 Woodfield Mall, Ste. G301, Schaumburg, IL 60173-5846, is dedicated to offering a wide variety of diamond and precious jewelry, with a notable specialization in engagement ring creation. With a range of services available, including custom design, jewelry and watch repair, and thorough cleaning and inspection, Zales serves customers looking for both unique and traditional jewelry options. The store operates within Cook County and is known for its attentive staff, including associates like Joy and Destiny, who have received positive remarks for their customer service and expertise in guiding clients through the engagement ring selection process.

The store currently holds a total of 297 reviews, providing insights into the customer experience.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 40%
Neutral sentiment: 20%
Negative sentiment: 40%

While many customers express praise for the helpfulness and friendliness of staff, others report frustrations regarding customer service delays, communication issues, and inconsistencies in product transactions, which impact their overall satisfaction.

Best Review:
Christina mentions that while she had a good initial experience with the engagement ring selection, frequent communication and service issues during the follow-up processes led to significant disappointment.

Worst Review:
Caleb experienced outright disrespect when asking for ring maintenance, feeling that the staff doubted his ability to afford the purchase, which left him feeling unwelcome and frustrated.

Operating Hours:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.