HomeStore LocatorILSchaumburgZales Jewelers - Woodfield Shopping Center
50% Score | Zales Jewelers - Woodfield Shopping Center, Schaumburg, IL

The Zales Jewelers located at 5 Woodfield Mall, Ste. G301, Schaumburg, IL 60173-5846, is dedicated to offering a wide variety of diamond and precious jewelry, with a notable specialization in engagement ring creation. With a range of services available, including custom design, jewelry and watch repair, and thorough cleaning and inspection, Zales serves customers looking for both unique and traditional jewelry options. The store operates within Cook County and is known for its attentive staff, including associates like Joy and Destiny, who have received positive remarks for their customer service and expertise in guiding clients through the engagement ring selection process.

The store currently holds a total of 297 reviews, providing insights into the customer experience.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 40%
Neutral sentiment: 20%
Negative sentiment: 40%

While many customers express praise for the helpfulness and friendliness of staff, others report frustrations regarding customer service delays, communication issues, and inconsistencies in product transactions, which impact their overall satisfaction.

Best Review:
Christina mentions that while she had a good initial experience with the engagement ring selection, frequent communication and service issues during the follow-up processes led to significant disappointment.

Worst Review:
Caleb experienced outright disrespect when asking for ring maintenance, feeling that the staff doubted his ability to afford the purchase, which left him feeling unwelcome and frustrated.

Operating Hours:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 50%
Total Customer Feedback Reviewed: 297

Store Phone Number: (847) 517-1456

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Zales Jewelers - Woodfield Shopping Center
Zales Jewelers - Woodfield Shopping Center
50%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Woodfield Shopping Center
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