Rogers & Hollands Jewelers 5 Woodfield Mall - Suite E135 Schaumburg IL

Rogers & Hollands Jewelers, located at 5 Woodfield Mall E135, Schaumburg, IL 60173, is a well-established jewelry store renowned for its engagement ring creation and exceptional customer service. Known for a variety of fine jewelry, including diamond and gemstone pieces, Rogers & Hollands specializes in providing personalized experiences for couples looking for the perfect engagement ring. The store offers services such as custom designs, ring resizing, and jewelry repairs, making it a reliable choice for engagement ring needs in Cook County.

The staff, including notable team members like John and Lynn, have received positive feedback for their helpfulness and professionalism, ensuring a supportive shopping environment free from pressure. However, there are reports of inconsistent customer service experiences, with some guests expressing frustration over repairs and item availability. Overall, the jeweler has accumulated a total of 292 reviews, revealing varied customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 58%
Neutral sentiment: 15%
Negative sentiment: 27%

Best Review:
A customer highlighted the fantastic service provided by John, noting his patience and honesty while assisting with the selection of an engagement ring, which led to a satisfying purchase experience.

Worst Review:
One customer shared a disappointing experience regarding multiple issues with their wedding band order, noting a lack of communication from the management team, particularly during a sensitive time related to their wedding plans.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned include John and Lynn.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.