Timothy Grant Jewelry, Schaumburg, IL
Timothy Grant Jewelry, located at 10 S Roselle Rd, Schaumburg, IL, is noted for its exceptional services in creating custom engagement rings and fine jewelry. With a commitment to providing quality craftsmanship and personalized service, the team, led by owner Tim Siefert, works closely with clients to bring their unique visions to life. The store is not only celebrated for its custom designs but also for its repair services, jewelry appraisals, and the friendly atmosphere fostered by knowledgeable staff members.
Operating in Schaumburg, Cook County, this jewelry store has garnered attention for both its high-quality products and customer service. Positive reviews highlight the attentive service received during the ring creation process and the ability to provide personalized designs. Customers appreciate the professional staff who guide them through choosing and customizing their special pieces.
However, some negative experiences have also been reported, particularly concerning communication issues and occasional craftsmanship concerns, suggesting areas where the store could improve.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 10%
Negative: 15%
Highlights of the reviews show a predominant satisfaction among customers, reflecting strong service and beautiful designs, while also noting room for enhancements in client communications.
Best Review: Mary expressed appreciation for how her late mother's engagement ring was resized, commending the careful attention to maintain its integrity and sentimental value.
Worst Review: Craig shared disappointment over a lack of communication regarding his order, feeling unvalued as a customer and ultimately choosing to take his business elsewhere.
Operating Hours:
- Tuesday: 9:30 AM - 4:30 PM
- Wednesday: 9:30 AM - 4:30 PM
- Thursday: 9:30 AM - 4:30 PM
- Friday: 9:30 AM - 4:30 PM
- Saturday: 9:30 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed
Staff members mentioned include Tim Siefert, owner, and several other helpful associates dedicated to making the jewelry experience enjoyable and memorable.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
