Markham Fine Jewelers, located at 8355 Gaylord Parkway, Frisco, TX 75034, is renowned for its personalized service in engagement ring creation and a wide selection of high-quality jewelry. The store operates in Collin County and is recognized for its collection of luxury designers, including Breitling, Tag Heuer, and Roberto Coin. Customers appreciate the attention to detail provided by the knowledgeable staff, particularly praising individuals like Ronnie and Robert, who are noted for their expertise and customer service.
In total, 1,099 reviews were reviewed to gather insights about this jeweler. Feedback highlights the welcoming environment and the seamless experience when choosing engagement rings. However, there are mixed sentiments regarding after-sales service; while many clients express satisfaction with their ring designs, others reported challenges with repairs and follow-up service.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 62%
Neutral sentiment: 18%
Negative sentiment: 20%
Best Review:
Sydney praised Markham for its welcoming atmosphere and exceptional service in finding a wedding band, highlighting the personalized attention provided by Robert.
Worst Review:
Josh criticized the shop for poor service post-purchase, claiming that the customer service deteriorated rapidly after the sale, with issues related to resizing and insufficient follow-up.
**Operating Hours**:
- Monday to Saturday: 10:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM
Staff members mentioned include Ronnie and Robert.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 71%
Total Customer Feedback Reviewed: 1099