Zales Jewelers, located at 2601 Preston Rd., Ste. 1014, Frisco, TX 75034-9468, operates in Collin County. They specialize in creating stunning engagement rings, offering a wide range of styles to suit various tastes and budgets. The store provides exceptional services, including custom jewelry design, jewelry repair, cleaning, and inspection, ensuring that customers can maintain the brilliance of their pieces.

The staff, including notable associates like Hakeem, are generally recognized for their helpfulness and knowledge, working to provide personalized experiences for those seeking the perfect engagement ring. Regardless of the occasion, Zales aims to create a comfortable shopping environment while assisting customers with their unique jewelry needs.

However, reviews indicate mixed experiences with the store's customer service and repair turnaround times. Many positive sentiments highlight the knowledgeable staff and the quality of the jewelry. Unfortunately, there are also significant concerns regarding response times and communication from the team, especially related to repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 15%
Negative: 30%

**Operating Hours:**
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

Best Review:
Tony appreciated the kindness of the staff and their patience during the selection process, making him feel genuinely comfortable without feeling rushed, especially while picking an engagement ring.

Worst Review:
Rex expressed frustration about the poor quality of the wedding ring he received, noting multiple repairs and miscommunications regarding sizing, leading to a disappointing experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.