Nathan Alan Jewelers, located in the prestigious South Coast Plaza, Costa Mesa, has built a reputation as a premier destination for engagement rings in Orange County. With over 40 years of experience, this family-owned jeweler specializes in creating stunning custom engagement rings, fine jewelry, and wedding bands, offering personalized service that caters to each customer's unique vision.
The knowledgeable team, led by owner Alan Lemmerman, is dedicated to providing exceptional service, guiding customers through the extensive selection of diamonds and settings. Reviews from customers highlight the craftsmanship and quality of the jewelry, often noting the extensive expertise of the staff, including Liliane and Michael, who assist in educating clients throughout the purchasing process.
Many reviewers express satisfaction with the warm, attentive service, emphasizing the lack of pressure to make a purchase, creating a comfortable environment for choosing such significant items. Positive sentiments are prevalent, with many customers returning for additional jewelry needs, including custom designs.
However, there are some points of concern, as a few reviews mention unsatisfactory experiences regarding pricing and service, highlighting an occasional lack of communication or unexpected delays in fulfilling orders.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
The combination of 364 reviews reflects a strong positive reception overall, with customers appreciating the quality of jewelry and the customer service experience.
Best Review: A customer praised Nathan Alan for their exceptional custom engagement ring creation, stating the team was knowledgeable, kind, and provided high-quality craftsmanship.
Worst Review: One review pointed out dissatisfaction with the perceived high prices and a negative interaction with staff, leading the customer to feel undervalued during the shopping experience.
Nathan Alan Jewelers
3333 Bristol St Ste 1875, Costa Mesa, CA 92626
(714) 545-8337
Hours of Operation:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 364
Store Phone Number: 7145458337