Rogers & Hollands Jewelers, located at 4190 N Harlem Ave, Harlem Irving Plaza, Norridge, IL 60706, is known for its extensive selection of engagement rings and high-quality customer service in Cook County. With an impressive collection of wedding bands, gemstone pieces, and personalized jewelry options, this family-owned business has been serving customers for over a century.

The store garners attention for its dedicated staff, including notable associates like Brandon Sellers and Patricia Srachta, who have received commendations for their friendly and knowledgeable service. Customers appreciate how staff assist in selecting the perfect engagement ring and emphasize customization, providing a unique shopping experience that caters to individual preferences. Rogers & Hollands offers services such as ring resizing, jewelry repairs, and a flexible lifetime protection plan, ensuring customer satisfaction throughout one's jewelry journey.

However, reviews reveal a mix of sentiments. Positive feedback highlights exceptional customer service and the quality of jewelry, while some negative accounts mention concerns regarding communication and craftsmanship. Customers have reported instances of miscommunication about ring sizing and delays in service, which have resulted in a frustrating experience for some.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Best Review: A customer praised the attentive and patient service received while shopping for an engagement ring, particularly highlighting the commitment of the staff to ensure a stress-free experience, specifically mentioning how they felt welcomed and were provided with valuable assistance.

Worst Review: A customer's experience was marked by disappointment regarding miscommunication about ring sizing, compounded by delays in service that led to a loss of trust in the store's craftsmanship, which was unfortunate given the initial positivity felt during interactions.

**Operating Hours**:
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 6:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.