Zales Jewelers, located at 4122 E N Harlem Ave., Ste. 158, Norridge, IL 60706-1257, operates in Cook County and is known for its extensive range of engagement ring creation services. The store offers personalized jewelry creation, including custom engagement rings and wedding bands, and prides itself on providing a wide selection of fine jewelry suitable for all occasions.

Customers have reported mixed experiences with the staff, with some highlighting the helpfulness and professionalism of certain associates like Naima and Jennifer, who have been noted for their excellent customer service and assistance with ring inspections and repairs. However, there have also been numerous complaints regarding poor customer service, long waiting times, and miscommunication about order statuses.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 10%
Negative: 50%

The store has garnered a total of 480 reviews, with a distinct divide between positive and negative experiences.

Best Review:
A customer commended Naima for being incredibly helpful and patient while selecting engagement rings and appreciated her thoroughness in the process.

Worst Review:
One reviewer expressed frustration over the poor service encountered during an engagement ring pick-up, feeling disregarded and unhappy with the lack of assistance from staff at the Norridge location.

Operating Hours:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM

Staff Members Mentioned:
Naima, Jennifer

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.