Zales Jewelers, located at 1961 Chain Bridge Rd, McLean, VA 22102, is a jewelry store that specializes in engagement ring creation and related services. The store operates in Fairfax County and provides a wide range of jewelry services including repairs and appraisals. They offer various designs for engagement rings and claim to have a selection of both classic and modern styles to suit different preferences. The store’s phone number is (703) 760-8968.

Overall customer sentiment appears mixed, with a notable number of reviews discussing issues related to customer service and product quality. While some customers appreciate the selection and expertise of the staff, others have voiced frustrations over sales practices and after-sales service. Based on the reviews gathered, approximately 35% expressed positive experiences, 40% were neutral, and 25% reported negative interactions.

Overall Sentiment from Online Customer Reviews:
- Positive: 35%
- Neutral: 40%
- Negative: 25%

Best Review:
Diane mentioned that the staff member Aida provided excellent customer service, helping her locate a charm for her bracelet even as the store was busy, making her feel valued and appreciated.

Worst Review:
Nikola shared a negative experience about how he felt the store's practices were unprofessional, leading him to warn others against purchasing from Zales due to persistent issues with product quality and customer service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday to Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 10:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned include Aida Martinez.