Zales Jewelers - Columbia Mall, Columbia, MO

Zales Jewelers, located at 2300 Bernadette Dr, Space 340, Columbia, MO 65203, operates as a well-known jewelry retailer in Boone County. The store has gained a mixed reputation, particularly for its engagement ring creation and customer service. As of the latest reviews, Zales has a total of 31 customer reviews, reflecting a blend of positive and negative experiences.

The positive reviews highlight the friendly and knowledgeable staff, with specific mention of employees who provide exceptional service and help customers find the perfect engagement ring. Some customers have expressed satisfaction with the assistance they received throughout their purchasing process.

Conversely, several negative reviews indicate issues with customer service and repair processes, particularly concerning the honoring of insurance plans and communication shortcomings. A notable complaint mentions that a wedding ring was stolen while in the store’s care, which has left some customers feeling unsettled about their experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 40%
- Neutral: 30%
- Negative: 30%

**Best Review:** Egypt Porter appreciated the knowledgeable service provided by an employee during their engagement ring selection, stating that the store helped them find the perfect ring.

**Worst Review:** Matt Owens reported that the store was closed, despite its online listings indicating otherwise, leaving him frustrated after making a trip.

Operating Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned include Kevin and Mary, who both received accolades for their customer interactions.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.