Zales Jewelers - Orange Park Mall in Orange Park FL

Zales Jewelers, located at 1910 Wells Rd, Ste. J11 A, Orange Park, FL 32073-6771, offers a wide range of services focusing on engagement ring creation and personalized jewelry options. Known as "America's diamond store" since 1924, Zales provides a stunning collection of engagement rings, wedding bands, and custom jewelry designs. Customers can expect a quality selection along with services such as on-site jewelry repair, cleaning, and inspections. The store operates in Clay County, providing attentive service to its clientele.

The reviews for Zales reveal a mixed sentiment among customers, with a total of 220 reviews considered.

Overall Sentiment from Online Customer Reviews:
- Positive: 67%
- Neutral: 20%
- Negative: 13%

While many customers praise the professional and knowledgeable staff for their exceptional service in selecting engagement rings, there are notable concerns regarding specific staff interactions and service consistency.

Best Review:
A customer commended the helpful and friendly nature of the staff, highlighting their great lengths to ensure a pleasant shopping experience and effective communication during the engagement ring selection process.

Worst Review:
A different customer shared frustration with the rude treatment they received from a manager during a return, describing their disappointment in the lack of customer service standards expected in a jewelry store.

Operating Hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff mentioned include Shamyra, Ofelia, and several others recognized for their exceptional customer service.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.