Zales Jewelers in Fort Lauderdale, located at 2332 E Sunrise Blvd., Suite B18, offers a diverse range of services, with a strong focus on engagement ring creation. Known for high-quality jewelry, the store provides custom engagement rings, extensive repair services, and personalized customer consultations. The knowledgeable staff, including praised team members like Wafa and Alberto, are noted for their patience and expertise in helping customers find the perfect pieces. However, some reviews reflect concerns about inconsistent service and long wait times, indicating a need for improvement in staff responsiveness.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%
Opening Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
Staff Member(s) Mentioned:
- Wafa
- Alberto
Best Review: A customer highlighted the excellent service from Wafa, commending her kindness and thorough assistance during the selection of an engagement ring.
Worst Review: Another customer noted a frustrating experience with delayed service and lack of attention from staff, expressing disappointment in the store's professionalism.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 150