Amherst Gold & Gem, located at 1325 Millersport Hwy #103, Williamsville, NY 14221, operates as a jeweler specializing in engagement ring creation and various jewelry services. The store's phone number is (716) 631-1150. Known for a personal touch, the establishment is appreciated for its attentive service and competitive pricing. Customers have highlighted the expertise of the staff, particularly noting positive experiences with Mike, who has built a reputation over 25 years for quality work on diamonds and jewelry repairs.

Despite this, some customers have reported issues regarding inconsistent operating hours. One review mentioned arriving shortly before closing only to find the store closed, although signs indicated they should be open. This has led to some frustration among patrons who expect reliability in service hours.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 60%
Neutral sentiment: 20%
Negative sentiment: 20%

Highlight Reviews:
Best Review: Mike has consistently provided outstanding service and value over the years, impressing customers with his knowledge and dedication to quality during engagement ring creation.
Worst Review: A customer expressed frustration after visiting the store close to closing time, only to find it unexpectedly closed, despite the open signs being lit.

Operating Hours:
- Thursday: 12:30 PM – 7:00 PM
- Friday: 12:30 PM – 7:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: Closed
- Monday: 12:30 PM – 7:00 PM
- Tuesday: 12:30 PM – 7:00 PM
- Wednesday: 12:30 PM – 7:00 PM

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.